Tours are operated by the Eat This! Tours, in The Republic Of Georgia, hereafter referred to as ‘the Company’. Persons hiring the services of the company are hereafter referred to as ‘the Client’.
Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made. We reserve the right to increase the cost of your holiday if the Government imposes new taxes or increases existing taxes, or fuel charges increase by more than 10% since your time of booking. We will inform you of any increases.
If booking a custom tour, or paying in cash, we will quote in both USD or EUROS as well as the local currency GEL. The final payment amount is relative to the local currency GEL. So your USD/EUR quote may change if the local currency fluctuates. In other words, all quotes and final payment amounts are calculated in GEL and the USD/EUR amount is for your information and convenience only, not a final set price. The only final price is in GEL.
The USD/EUR currency converted amount may change up until you make the final payment, based on the fluctuations of the GEL exchange rate.
On all multi day tours, a non-refundable deposit of 25%, but not less than US$300, must be made and a confirmation issued by the Company before any binding contract exists. Once we receive your deposit we will invoice you for the remainder of the tour cost. This must be paid not less than 30 days before the start of the tour (or by an alternative date agreed between you and the Company). If you book less than 30 days before departure, you must pay for the tour in full as soon as you book, unless you make alternative arrangements with the Company. If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking or pursue any unpaid monies.
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the much its admin costs before the tour starts, we need to impose cancellation charges to cover these costs. As well as to pay vendors who were booked but lost the booking at the last minute.
More than 7 to 14 days before departure – 25% of tour cost
7 or fewer days before departure – 35% of tour cost
24 hours before tour start time & no show – 100% of tour cost
Tailor-made (custom) tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking if they differ from above. If not communicated, the above policy is in force.
All cancellations must be made through the booking platform where you booked. If booking directly by email, then cancellation must be made by email.
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.
Cancellation by the Company
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.
Alteration of Itineraries
It is unlikely that the Company will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Due to working with very small independent wineries and food suppliers, occasionally winemakers may not be available in person and we may change itineraries slightly, or attend certain places meeting with different people than our usual itineraries.
Most changes will be minor, and the Company will advise you of very minor changes on the day, as needed. Larger changes you will be notified of in advance if and when it is deemed necessary. The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, disease outbreak, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other material external circumstances beyond the Company’s control.
The Company is not responsible for unforeseen circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions or destinations due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
Therefore, travel insurance is expected for all Clients. At the time of booking, each Client should arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.
If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Company shall not be liable for any refund of the tour cost.
Choosing not to buy your own travel insurance is done so at your own risk and the company shall not be liable in any way for any expenses falling upon the client. Any disputes or claims between the client and vendors or sub-contractors of the company will be handled directly between those parties, and the company will not be liable to mediate or become financially responsible for said disputes or claims.
Minors On The Tour
A minor is considered as a person under the age of 18. Minors must be accompanied on tours by a parent or guardian. The parent or guardian of the minor must take responsibility for the actions of minors at all times. Alcohol will not be provided to minors unless by express permission and in the presence of the parent or guardian. We ask that the parent or guardian acts with restraint when allowing the minor to taste any alcohol so as not to allow them to drink enough to become drunk.
Drunkenness on tours
Alcohol is an integral part of many of our tours. Drunkenness is permitted only to a point where the actions of the client do not adversely affect other members of the group. It is the responsibility of the company to assess if the behavior of any client has become unacceptable and is causing offense or danger to themselves or others.
Parents or guardians who are responsible for minors during a trip, drink at there own risk and the company will take no financial or legal responsibility for the minors whose parents are incapable of caring for them. Though, of course, the company will do there best to make sure minors are safe at all times but ultimate responsibility for their care always belongs to the parent or guardian.
Vomiting in the vehicle of the company will incur a fee of $50 USD.